Each piece from JaxKelly is handmade and packaged with love and care, but we know that nothing is perfect. That’s why when something goes wrong, we promise to make it right.
We will accept exchanges on items purchased from JaxKelly.com within 30 days of purchase if you receive your items with any defects or damage. Simply contact us through the mail icon above, and we will work with you personally to make sure you are satisfied. In most cases, we work hard to replace any item with which you’re not happy with a proper replacement.
For any JaxKelly items purchased from one of our partners, please refer to their own return and exchange policy. They will be more than happy to address your concerns.